Support
Contact Position Intelligence
Use this channel for account, subscription, refund, privacy, and technical-support requests.
Effective and last updated: September 10, 2026
This is a product policy for Position Intelligence. It is intended to explain the service in practical terms and is not a substitute for advice from a qualified lawyer about the laws that apply to you or the operator.
Support channel
The operator has not yet configured a public support email. Support requests cannot be submitted until a valid SUPPORT_EMAIL value is added to the production environment.
What to include
- Account issues: the email address on the account, the page affected, and what happened. For deletion requests, write from the registered address.
- Billing issues: the account email, PayPal subscription ID, charge date and amount, and why the charge appears incorrect.
- Cancellation or refund questions: the account email, PayPal subscription ID, cancellation date if applicable, and the outcome you are requesting.
- Technical problems: the page, the action you attempted, the approximate time and time zone, browser/device, exact error text, and steps that reproduce it.
Protect sensitive information
Do not send your password, PayPal password, full payment-card or bank details, exchange API keys, wallet seed phrase, private key, or other financial credentials. Position Intelligence support does not need them.