Refund & Cancellation Policy

When you approve Position Intelligence Pro in PayPal, PayPal charges $29 USD each month until cancellation. There is no setup fee in the current plan. Your PayPal account and applicable PayPal terms show the funding source and payment history.

Sign in to Position Intelligence, open Settings → Subscription, and choose Cancel subscription. Confirm the prompt to send the cancellation to PayPal. If the in-product control fails or you cannot access your account, use the Contact / Support page and include the information requested there. You can also manage eligible automatic payments in your PayPal account, subject to PayPal’s available controls.

A successful cancellation stops future monthly renewals. The current Position Intelligence implementation cancels the PayPal subscription immediately and changes the account to the Free plan as soon as PayPal confirms cancellation. Pro access therefore ends immediately, even if time remains in the month already paid. The product does not currently support scheduling cancellation for the end of the paid billing period.

To avoid losing paid-period access earlier than intended, cancel near the end of your current billing period. The next billing time displayed in Subscription settings, when supplied by PayPal, is informational; check PayPal for the authoritative billing record.

Fees already charged are generally non-refundable, including when you cancel before the end of a paid month or do not use the service. We will review requests involving a duplicate charge, an incorrect charge, or another billing error and may approve a refund where appropriate. Refunds will also be provided where required by applicable law.

Approval is not automatic. If a refund is approved, it is returned through PayPal to the original payment method when supported, and PayPal’s processing times apply.

Contact us promptly through the support page with your registered account email, PayPal subscription ID, charge date and amount, and a short description of the issue. Do not send your password, full card or bank details, PayPal password, or other financial credentials.

Contacting us first can allow a duplicate or incorrect charge to be investigated without delay. Nothing in this policy limits rights you cannot waive under applicable law or rights provided by PayPal or your payment provider.